I am stymied in getting a new account and transferred domain going:
First of all, I have (until now) been a happy customer of TCH and my personal site, jmarchant.com, is working fine.
As a separate project, I haver been working at improving and upgrading my church's web site. For starters, I wanted to transfer the domain and hosting to TCH because of the good service I have (so far) received.
First, I initiated a transfer with TCH, and had the charge billed to my personal credit card. This was hung up for a long time because the official domain e-mail was entered incorrectly with the losing registrar. Once that was corrected, it all has gone through. The domain is placentiamethodist.org.
That happened last week. Now, when opening the URL, a DOS-like directory is displayed.
I then opened a new account with TCH for the church. I again charged the initial hosting fee to my personal credit card (although, by mistake, I used a different card than the one for the domain-name transfer).
My card has been billed, and I received a signup confirmation e-mail, which stated, in part:
"Please Note: This is not your account information email. You will receive
your account information including username, password, and IP address within
24 hours of the receipt of this email if you are paying by credit card. Our
billing department may contact you via telephone to verify your order. "
No account information has been received. There has been no contact from the billing department, but a charge has been posted to my credit card.
I can sign onto my hosting account with my customer number and password, but I don't seem able to do anything from there that would allow me to proceed with development of the site, such as enabling cPanel access. The hosting account lists the correct URL, placentiamethodist.org.
On Monday (8-18-08) I entered a help desk ticket with much of this same information, #4497691. No response has been received.
Complicating factors: (1.) I am the site administrator for the church domain. However, the official site owner's name is "Website Administrator." It has to be generic because volunteers such as myself, as well as church employees, come and go. The official domain and host e-mail contact is "pumcsecr@pacbell.net." This e-mail is monitored by the church's administrative assistant and she always forwards web-related messages to me immediately. Also, the phone number of record is the church's.
(2.) I have made several calls to (480) 624-2500. The AVR system tells me to push 1 for hosting help and 2 for domain help. When I push 1, I always get domain help and they tell me they don't have access to the help desk tickets, but only support domain name issues, and that I need to contact hosting help.
Once, the domain help folks gave me the billing department number, (248) 274-0237. I called that number early today and was sent to voice mail, where I did leave a message, but there has been no response so far.
I have found no other way to reach hosting help. Furthermore, I cannot check on the status of my inquiry/trouble ticket.
If you are allowed to contact me directly, my personal phone number is 714-579-1799.
I need some help in unsticking this process.
