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Member Since 02 Mar 2011
Offline Last Active Dec 10 2017 06:53 PM

#257107 Support Page Won't Load--Questions Re: Php Upgrade

Posted by TCH-Bala on 01 May 2017 - 11:09 PM

We are running maintenance on our support desk, apologies for the inconveniences caused.

Regarding PHP 5.6, we do support PHP 5.4, PHP 5.5, PHP 5.6 and PHP 7.0 across all our shared and reseller servers. You can switch the php version of your site by logging into your cpanel and using the MultiPHP Manager on it.

#255304 Wordpress - Uploading A New Website

Posted by TCH-Bala on 18 September 2015 - 07:37 PM

If you are creating the new wordpress site via Softaculous, you need not add the new empty database. Softaculous will take care of it. Please note that wordpress is heavily driven through database so restoring the old dabase content to the new installation may create issues. You will need to ensure that the old installation is updated to the latest version and that you have a full backup of your account (this can be generated via cpanel) before starting your work.

#255064 Network Outage

Posted by TCH-Bala on 28 June 2015 - 06:25 AM

We are currently experiencing network issue on our NOC affecting many of our servers. Our NOC team is working to get this sorted. Please give us some time.

Thank you for your understanding and patience.



#254235 How To Automatically Delete Emails

Posted by TCH-Bala on 26 November 2014 - 04:57 AM

If you use webmail (roundcube, horde, squirrelmail), the emails will not be deleted just by reading it. It will be deleted only if you delete it via the webmail interface. Thunderbird help site shows that IMAP can be configured like the way you need. Please check out the link :: https://support.mozi...synchronization

#253760 Outage :: Vps Servers

Posted by TCH-Bala on 27 July 2014 - 11:05 PM

The first server to be successfully migrated to our new vps setup is vps102. All account are transferred and verified working fine from the new box. Please note that we have retained the hostname and IP on the new box as well.

#251429 Happy Birthday Terri!

Posted by TCH-Bala on 21 January 2013 - 08:42 PM

Very Many Happy Returns Of The Day, Terri ! :)