ok, i called them back and they said i do not need a modem or anything, since i already have an ethernet jack. i have high speed internet with them. although i dont consider 12mbps fast.she said all i have to do is connect through the ethernet jack straight into my wifi router and all will be good. i always thought you needed modem to get internet. what gives? am i missing something? like i said in my earlier post, i have fiber optic to my house, no cable since i dont watch tv, or satellite. can anyone help me understand this?