Joaquin Posted February 27, 2008 Share Posted February 27, 2008 What type of back up protection is given with a standard resellers account? Does this apply to email as well as web data? Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted February 27, 2008 Share Posted February 27, 2008 First of all, making backups of our data is our own responsibility. However, TCH do make backups daily if I remember correct. Quote Link to comment Share on other sites More sharing options...
Joaquin Posted February 27, 2008 Author Share Posted February 27, 2008 First of all, making backups of our data is our own responsibility.However, TCH do make backups daily if I remember correct. Thanks Thomas, I agree and am an advocate of regular backups, however I was more specifically asking about the daily ( or if I remember the announcement correctly, 12 hour) backups and want to confirm this as well as if it applies to just the web data or emails as well. Up until now I have just hosted personal sites with TCH but now am preparing a proposal to bring the 30+ sites my company hosts to TCH as well and am not sure if there is a central way to backup all these sites manually or not. ( I guess this is another question ) Joaquin Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted February 27, 2008 Share Posted February 27, 2008 The backups that TCH performs on a regular basis are to protect total loss if a system fails. It is by no means a substitute for customers backing up their own sites. Having said that, the only backups required are when changes are made along with databases and email. I personally download all my mail daily to my own machine using POP access even though I do access my accounts using IMAP throughout the day. If I am away for an extended period of time, I download the email when I return. Check out the Backup FAQ thread in the cPanel and Site Maintenance forum for using cron jobs to perform database backups as well as site backups to a remote server using FTP. Remember, your data is your responsibility. Quote Link to comment Share on other sites More sharing options...
Joaquin Posted February 27, 2008 Author Share Posted February 27, 2008 Thanks Bruce, that info is helpful as several of our sites will use databases. However I think we are not on the same page. I will be backing up our sites and databases to my office machine which is backed up to our server which is backed up to external drives from which a weekly offsite backup is kept. Our Outlook .PST files are also backed up to our server and so forth. I am trying to sell my boss on TCH. All I want to know is if I can truthfully convey the below statement to my boss: "TCH does backups every 12 hours of the web and email servers in case of a catastrophic system failure on their end." Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted February 27, 2008 Share Posted February 27, 2008 I would say the backups are done daily. I do not want to say it's every 12 hours when it might not be. Quote Link to comment Share on other sites More sharing options...
Joaquin Posted February 27, 2008 Author Share Posted February 27, 2008 I would say the backups are done daily. I do not want to say it's every 12 hours when it might not be. Thanks Bruce I will make the change, just wasn't sure if the email servers were included in this backup, thanks for the confirmation. Joaquin Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted February 27, 2008 Share Posted February 27, 2008 Well the email is stored within your domain so yes, it's all backed up. Quote Link to comment Share on other sites More sharing options...
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