RLR95 Posted May 15, 2007 Share Posted May 15, 2007 I have spent 40 minutes with tech support trying to find this out... I am on a server 'ansek' it is not listed under the servers number 1 - 300 or so - but not ALL servers, just some of them. So I am told that while the server is UP, it is under maintenance and my server NAME will be shown when maintenance is complete. OK. Once it is back up, i get two nice detailed graphs....my requests are very simple. Is my servers up or down? if it is down, or was down, when did it go down - when is it forecasted to come back up Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted May 15, 2007 Share Posted May 15, 2007 The server is up: 13:26:43 up 6 days, 23:21, 2 users, load average: 0.33, 0.47, 0.40 As fas as I can tell it has been up for 6 days. Quote Link to comment Share on other sites More sharing options...
TCH-Thomas Posted May 15, 2007 Share Posted May 15, 2007 If you haven´t, please subscribe to the Ansek forum to be notified of any problems with the server. Quote Link to comment Share on other sites More sharing options...
Head Guru Posted May 15, 2007 Share Posted May 15, 2007 Ansek has not been down today at all. I would suggest you check with your ISP Quote Link to comment Share on other sites More sharing options...
RLR95 Posted May 17, 2007 Author Share Posted May 17, 2007 Thanks for the information, but a few more questions: - Why I need to subscribe to a forum that no one else subscribes to that has had 59 views and no topics for my specific server - Why when trying to find Server status, I check http://www.tchstatus.com/web-hosting-servers.html and see about 100 servers listed not all the servers but only about 100, and my server is not among them - should I be looking elsewhere? - Several years ago, I recall seeing a status listed by server that was red/green for down/up status - is that available? - If ANSEK were among the 100 servers above the graphs available don't give me a simple up/down status - I'm only a guy with simple requests here...i think...like is my server up or down - if down, how long and when will it be back - Do I need to find my original forum/question to get my answers - I thought I'd be notified via email if there were new posts - but I've not rec'd any emails - You are now available via SKYPE IM, which is great, but when changing my profile, I see AOL/Yahoo/MSN but not skype listed where I can list MY skype ID Quote Link to comment Share on other sites More sharing options...
TCH-Bruce Posted May 17, 2007 Share Posted May 17, 2007 Thanks for the information, but a few more questions:- Why I need to subscribe to a forum that no one else subscribes to that has had 59 views and no topics for my specific server When there is a problem it will be posted in that forum. - Why when trying to find Server status, I check http://www.tchstatus.com/web-hosting-servers.html and see about 100 servers listed not all the servers but only about 100, and my server is not among them - should I be looking elsewhere? Sorry that has not been updated to reflect all the new servers. Please be patient while we grow, it will be updated as time permits. - Several years ago, I recall seeing a status listed by server that was red/green for down/up status - is that available? That was the old tchstatus page and I do not know if that will return or not. Most likely it will be replaced with something better. - If ANSEK were among the 100 servers above the graphs available don't give me a simple up/down status Again we are going through some growing pains with moving servers to our own datacenter. - I'm only a guy with simple requests here...i think...like is my server up or down - if down, how long and when will it be back For as long as I have been a customer here I have never seen a server down for an extended period of time that a notification was not placed in the appropriate server forum. - Do I need to find my original forum/question to get my answers - I thought I'd be notified via email if there were new posts - but I've not rec'd any emails - You are now available via SKYPE IM, which is great, but when changing my profile, I see AOL/Yahoo/MSN but not skype listed where I can list MY skype ID If you have subscribed to particular forums and are not receiving notifications what email address are you using? I never use my TCH hosted email for receipt of these notices. If my server does go down and they post in my server's forum I would not receive it. Also be sure where ever you are directing the notifications to go is not treating them as spam and discarding them. Not being able to enter your Skype ID is because this is an Invision Power Board and they didn't think to include a field to store that info. Not that we can't add it to our database and add a field for it. Hope that helps. Quote Link to comment Share on other sites More sharing options...
RLR95 Posted May 19, 2007 Author Share Posted May 19, 2007 Yes...thank you very much.. Quote Link to comment Share on other sites More sharing options...
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