TCH-Dick Posted June 12, 2007 Share Posted June 12, 2007 (edited) In an effort to provide you with a more stable mail service and in anticipation of the stable release of cPanel 11, we will be updating all shared/reseller servers to the Maildir format. Maildir is a widely used format for storing e-mail that does not require application-level file locking to maintain message integrity as messages are added, moved and deleted. Unlike the current Mbox format which stores emails in one large single file, Maildir stores each message in a separate file with a unique name. This format will be less resource intensive and prevent issues such as locked in-boxes and duplicate messages from failed downloads. When the conversion process begins all mail services will be stopped until the conversion is completed. There will be no loss of mail, as any mail sent to your domain will be queued and then delivered once the conversion is complete. After the conversion has completed you will find several new directories in /home/~username~/mail/, which contain information specific to your mail account. These new directories (tmp, new, and cur) are where incoming messages are processed by the system and should not be removed. Due to the conversion , anyone using an IMAP client or webmail will need to resubscribe to their folders before those folders will be visible. The easiest method to resubscribe your folders is to log in to SquirrelMail and select the folders you wish to subscribe to. **NOTE: If you store your mail only on the server, we recommend you make a local copy to be safe. We will not be converting all servers at once and will post here as we begin processing a server. If you have any questions concerning this conversion please feel free to post here or contact us via the help desk at https://tchhelp.com UPDATE: Just an note that when resubscribing folders or viewing email via SquirrelMail, you most log in with your actual email address not your cpanel username. Edited June 18, 2007 by TCH-Dick Link to comment Share on other sites More sharing options...
TCH-Dick Posted June 13, 2007 Author Share Posted June 13, 2007 We will be kicking off the first round of conversions June 13th at 11:30 PM EST on the following servers: server10 geonosis server102 server103 server104 Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 14, 2007 Share Posted June 14, 2007 We are currently working on the servers listed above. Will update you once we are done. Stay tuned. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 14, 2007 Share Posted June 14, 2007 Geonosis, 102, 103 and 104 done. Server10 still going. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 14, 2007 Share Posted June 14, 2007 server10 done. Everything looks good so far. if you have any issues please raise a helpdesk ticket. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 15, 2007 Share Posted June 15, 2007 We will be starting with the conversion in a few on the following servers: dagobah.tchmachines.com korriban.tchmachines.com server108.tchmachines.com ambria.tchmachines.com abraxas.tchmachines.com applecore.snhdns.com server112.tchmachines.com server114.tchmachines.com Updates to follow. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 15, 2007 Share Posted June 15, 2007 All servers except server114 are done. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 15, 2007 Share Posted June 15, 2007 Done. We have tested the servers and confirmed that exim is working fine. Link to comment Share on other sites More sharing options...
pkrohnert Posted June 15, 2007 Share Posted June 15, 2007 It was very helpful when were were notified in advance about the first set of servers going through this conversion. I was able to explain the change my users and backup their mail. Is there a reason we weren't notified about the next of servers that were upgraded? I'm expecting a lot of questions from customers today after last night's changes since I couldn't tell them about it in advance. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 15, 2007 Share Posted June 15, 2007 It was very helpful when were were notified in advance about the first set of servers going through this conversion. I was able to explain the change my users and backup their mail. Is there a reason we weren't notified about the next of servers that were upgraded? I'm expecting a lot of questions from customers today after last night's changes since I couldn't tell them about it in advance. We apologize for the confusion caused. We will make sure the next batch of servers are posted here in advance from here onwards. The next 8 servers that will be go in the next batch, on Saturday night (11:30PM EDT) are: server115.tchmachines.com server117.tchmachines.com server118.snhdns.com server119.tchmachines.com server120.tchmachines.com server121.tchmachines.com server122.tchmachines.com server123.tchmachines.com Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 17, 2007 Share Posted June 17, 2007 We will be starting with the above servers in a few. Please note that server115 had been migrated to the TCH Noc as almania.tchmachines.com. Sorry for using the old hostname. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 17, 2007 Share Posted June 17, 2007 All the above servers have been converted successfully into maildir format. Please raise a helpdesk ticket if you have any issues. We will be working on the next batch tonight. server3124.tchmachines.com server125.tchmachines.com server126.snhdns.com server127.tchmachines.com server128.tchmachines.com server317.tchmachines.com server319.snhdns.com server320.tchmachines.com Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 18, 2007 Share Posted June 18, 2007 We are currently working on the above servers. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 18, 2007 Share Posted June 18, 2007 The following servers are done: server125 server126 server127 server128 Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 18, 2007 Share Posted June 18, 2007 server3124 done. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 18, 2007 Share Posted June 18, 2007 server319 and server320 are done. Server317 still going on. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 18, 2007 Share Posted June 18, 2007 317 is still going on. Some heavy mailboxes are causing the delay. Currently converting the mailboxes of the user wolfmov. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 18, 2007 Share Posted June 18, 2007 All servers are done. We have confirmed that mail service is running fine on all servers. if you have an issue feel free to open a ticket. We will be working on the next batch tonight: r2d2.tchmachines.com danuta.snhdns.com elom.tchmachines.com server31.tchmachines.com server315.snhdns.com server316.tchmachines.com server329.tchmachines.com luke.tchmachines.com Link to comment Share on other sites More sharing options...
jslagle Posted June 18, 2007 Share Posted June 18, 2007 My reseller account is on server 320 and we're having troubles this morning. First trouble is I cant get into the help desk software to start a ticket. "Fatal error: in /home/total/public_html/supportdesk/includes/functions.php on line 852" The mail problem we are having is related to the SSL Certificate. "SSL Negotiation Failed: Certificate Error: cert domain not trusted Certificate Bad Destination Host Name does not match Host Name in Certificate" Link to comment Share on other sites More sharing options...
TCH-Bruce Posted June 18, 2007 Share Posted June 18, 2007 Please open a support ticket with the help desk. Link to comment Share on other sites More sharing options...
jslagle Posted June 18, 2007 Share Posted June 18, 2007 My reseller account is on server 320 and we're having troubles this morning. First trouble is I cant get into the help desk software to start a ticket. "Fatal error: in /home/total/public_html/supportdesk/includes/functions.php on line 852" The mail problem we are having is related to the SSL Certificate. "SSL Negotiation Failed: Certificate Error: cert domain not trusted Certificate Bad Destination Host Name does not match Host Name in Certificate" Little change in the ticket system. Now, even though I'm using the correct login and password I get a wrong login or password error message. I've been able to retrieve my mail by ignoring the certificate error but I'm uncomfortable doing that. Jim Link to comment Share on other sites More sharing options...
jslagle Posted June 18, 2007 Share Posted June 18, 2007 Please open a support ticket with the help desk. Bruce, I CAN NOT OPEN A TICKET! Please read my message. First trouble is I cant get into the help desk software to start a ticket. "Fatal error: in /home/total/public_html/supportdesk/includes/functions.php on line 852" Link to comment Share on other sites More sharing options...
TCH-Thomas Posted June 18, 2007 Share Posted June 18, 2007 (edited) If you want, you can always chat with the techs, either through the live chat or one of their instant messengers. Contact details are here. I forgot to say. I am not sure at what stage in the ticket process this error happens but the helpdesk seems to work now. Edited June 18, 2007 by TCH-Thomas Link to comment Share on other sites More sharing options...
TCH-Bruce Posted June 18, 2007 Share Posted June 18, 2007 DO NOT try to log into the help desk to open a new ticket. Just select the Submit a Ticket link. Link to comment Share on other sites More sharing options...
TCH-Dick Posted June 18, 2007 Author Share Posted June 18, 2007 Please note that when resubscribing folders or viewing email via SquirrelMail, you most log in with your actual email address not your cpanel username. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 19, 2007 Share Posted June 19, 2007 Bruce, I CAN NOT OPEN A TICKET! Please read my message. I cannot see any errors with the helpdesk. Please retry. We have started with the servers listed above. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 19, 2007 Share Posted June 19, 2007 All servers except R2d2 are done. I have confirmed that exim is working fine on the servers where the conversion is complete. The user currently being converted on R2d2 is theobal. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 19, 2007 Share Posted June 19, 2007 All servers done. I have checked all servers converted tonight and made sure that everything is working fine. But, if you experience any issues please raise a helpdesk ticket. The next batch of servers follows: endor.tchmachines.com zeltros.tchmachines.com server345.snhdns.com server335.tchmachines.com widek.tchmachines.com server366.tchmachines.com server369.tchmachines.com xerxes.tchmachines.com Link to comment Share on other sites More sharing options...
Georgeh Posted June 20, 2007 Share Posted June 20, 2007 (edited) PLEASE DEAR FRIENDS AT TCH I NEED SOME ASAP HELP! I'm really lost: I can't understand how to recover / 'resuscribe' all of the accounts in my HORDE view... Among other web sites hosted by TCH I manage the account www.peru-uniontours.com when I enter the 'cpanel' > I choose webmail. Then > Horde, Then login... and usually I can see on the left all the mail accounts. NOW I CAN'T SEE ANY OF THE ACCOUNTS UNDER mail/peru-uniontours .... they have 'dissapeared'!!! please I need some help since I must clean every night the mailboxes... IT'S MY JOB... PLEASE SOME ASAP HELP!!! Can you write some "step-by-step" "what-to do"? remember please that not all of us (your clients) are experts... just happy user (until now) of TCH services... BTW: Please send my best regards to "Guru Bill" Edited June 20, 2007 by Georgeh Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 20, 2007 Share Posted June 20, 2007 Maildir conversion on the above servers will be started shortly. Link to comment Share on other sites More sharing options...
Georgeh Posted June 20, 2007 Share Posted June 20, 2007 Maildir conversion on the above servers will be started shortly. Thanks for your fast answer, but I do not understand what's the meaning... (soory for being so 'dummy' or unexpert) Is the meaning that I can't access the mialboxes until the conversion is finished? I manage several other websites: sos-web.org avantixgroup.com peru-uniontours.com apavitperu.org cuzcoonline.com and I have the same issue in all of them... Please give me some 'specific' hints what-to-do and/or when the server will be back to normal... 5 of this account are bussines accounts... and I must check that themailboxes get cleaned everyday overnight... Thanks in advance for your help, George Link to comment Share on other sites More sharing options...
TCH-Don Posted June 20, 2007 Share Posted June 20, 2007 Welcome to the forums George Did you read TCH-Dicks post above Please note that when resubscribing folders or viewing email via SquirrelMail, you most log in with your actual email address not your cpanel username. If this does not help then please open a help desk ticket Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 20, 2007 Share Posted June 20, 2007 Thanks for your fast answer, but I do not understand what's the meaning... Sorry for confusing you. I was talking about the servers that were scheduled for the conversion tonight. If you still have an issue and can't fix it by re subscribing to the mail directories as described in Dick's post, please open a ticket with us. Also, make sure you provide the login details needed for reproducing the issue. endor.tchmachines.comzeltros.tchmachines.com server345.snhdns.com server335.tchmachines.com widek.tchmachines.com server366.tchmachines.com server369.tchmachines.com xerxes.tchmachines.com So far server335, server345 and server366 in the above list have been successfully converted to maildir format. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 20, 2007 Share Posted June 20, 2007 All servers done. The next batch of servers to go follows: quanton.tchmachines.com jandoon.snhdns.com bespin.tchmachines.com ansek.tchmachines.com ithor.tchmachines.com server384.snhdns.com felucia.tchmachines.com server386.tchmachines.com Link to comment Share on other sites More sharing options...
Nicholas Naime Posted June 20, 2007 Share Posted June 20, 2007 (edited) Oh guys, this is very . . . unexpected. My mail is a total mess now. Sent messages shows up as a mailbox inside my inbox and I can't create any new mailboxes (IMAP) IMAP command "CREATE" failed. The server error encountered was: Invalid mailbox name. The thing is I'm in the middle of a large project and don't have much time to spend setting up my mail again. I need to use it. Edited June 20, 2007 by Nicholas Naime Link to comment Share on other sites More sharing options...
TCH-Don Posted June 20, 2007 Share Posted June 20, 2007 Please open a help deck ticket. Link to comment Share on other sites More sharing options...
Nicholas Naime Posted June 20, 2007 Share Posted June 20, 2007 Please open a help deck ticket. I did. And . . . I figured out that in order for my setup to continue working I need to change the IMAP Path Prefix to INBOX on all my accounts on all my machines. D'oh . . . Hope this info will help other users, if they encounter similar problems. Link to comment Share on other sites More sharing options...
JTD Posted June 20, 2007 Share Posted June 20, 2007 I guess this is why my email id's have now disappeared. From horde. Link to comment Share on other sites More sharing options...
Georgeh Posted June 20, 2007 Share Posted June 20, 2007 I did. And . . . I figured out that in order for my setup to continue working I need to change the IMAP Path Prefix to INBOX on all my accounts on all my machines. D'oh . . . Hope this info will help other users, if they encounter similar problems. Sorry, but I do not understand what's the meaning of "change the IMAP path... etc." I will try to ask my question as simple as I can: Is there any 'simple', step-by-step indications of what/how-to-do to recover all of the mailboxes accounts and see them in Horde as before???? i HAD WRITE A 'TICKET'... GET THE SAME USELESS ANSWER... I WILL APPRECIATE ANY ASAP HELP SINCE THERE ARE 48 HOURS THAT I CAN'T DO MY WORK... I HAVE A LOT OF MAILBOXES IN DIFFERENT TCH HOSTED WEBSITES... AND AFTER MANY YEARS OF HAPPINESS WITH TCH I'M NOW COMPLETELY LOST... I REPEAT: NEED URGENTLY A SERVICE: A SIMPLE WAY TO RECOVER (not one-by-one) the access to all the mailboxes accounts as before... SIMPLE STEP-BY-STEP WHAT/HOW-TO-DO-IT... THANKS!!! George Link to comment Share on other sites More sharing options...
TCH-Dick Posted June 20, 2007 Author Share Posted June 20, 2007 I guess this is why my email id's have now disappeared. From horde. NEED URGENTLY A SERVICE: A SIMPLE WAY TO RECOVER (not one-by-one) the access to all the mailboxes accounts as before cPanel has removed the ability to view all accounts at once via web mail and this will occur on all servers as we push out updates. If you have any problems please follow up with the help desk, we can not assist you here. Link to comment Share on other sites More sharing options...
Georgeh Posted June 20, 2007 Share Posted June 20, 2007 cPanel has removed the ability to view all accounts at once via web mail and this will occur on all servers as we push out updates. If you have any problems please follow up with the help desk, we can not assist you here. Yes Mr. Dick, I have problems, I had writed to the help desk. I didn't get yet the help / explanations that I need to understand waht to do from now on... But maybe you as an administrator at TCH can answer some simple questions: I do not get it: If you (mean TCH) remove the options to manage the mailboxes; how can I, as the administrator of the accounts, administer / mantain the accounts? On a One-by-One service? I can't have the personal passwords of each account to have the acces to them and clean up the mailboxes so the users / workers get clean mailboxes every morning as I have been doing for years; so how can I do it now? Please, really I will appreciate your kind help. G. Link to comment Share on other sites More sharing options...
TCH-Bruce Posted June 20, 2007 Share Posted June 20, 2007 George, TCH did not remove the functionality, it was cPanel that removed it. You can only do it by logging into each account one-by-one and you will need to know the password for the account. Sorry, but TCH has no control over how cPanel chooses to implement changes. Either you will have to get their passwords or have them clean their own email out. Link to comment Share on other sites More sharing options...
MikeJ Posted June 20, 2007 Share Posted June 20, 2007 I do not get it: If you (mean TCH) remove the options to manage the mailboxes; how can I, as the administrator of the accounts, administer / mantain the accounts? On a One-by-One service? I can't have the personal passwords of each account to have the acces to them and clean up the mailboxes so the users / workers get clean mailboxes every morning as I have been doing for years; so how can I do it now? Please, really I will appreciate your kind help. G. The help desk and Dick have been trying to help you. You asked (paraphrasing) "How can I access all of the mailboxes under my account from my main cpanel login". They both responsed (paraphrasing), "You cannot anymore, that 'feature' is no longer available. If you need to access individual mailboxes now, you have to login to each one." Asking repeatedly won't change that fact. I'm sorry for your inconvenience, but this was a feature that was somewhat of a security risk and you happened to be using it to your advantage, but that option isn't available anymore. Link to comment Share on other sites More sharing options...
Nicholas Naime Posted June 20, 2007 Share Posted June 20, 2007 Sorry, but I do not understand what's the meaning of "change the IMAP path... etc." Oh, I wasn't referring to Horde. I was referring to email clients accessing mailboxes via IMAP. The folder structure has changed and all the mailboxes now reside in a single folder with the name of the email account. Email clients see it (in my case) as a folder called INBOX, so you need to tell this to your email client. It will create all the folders (or pick up the existing folders) within a single folder called INBOX (the actual name on the server is different). I'm sorry if this doesn't help you. I use a standalone email client, not Horde. Link to comment Share on other sites More sharing options...
sergey Posted June 20, 2007 Share Posted June 20, 2007 My email folders are gone. You only moved primary folders (inbox, sent, drafts). It would be nice if you completed moving ALL folders. I submitted a ticket already. Please address this as soon as you can. Also it would be nice if you guys use EMAIL alerts next time when you decide to do such a significant change. I am not checking out this forum every day you know. Link to comment Share on other sites More sharing options...
MikeJ Posted June 20, 2007 Share Posted June 20, 2007 My email folders are gone. You only moved primary folders (inbox, sent, drafts). Did you try the below instructions to see if it was just the IMAP folder subscriptions you lost? Due to the conversion , anyone using an IMAP client or webmail will need to resubscribe to their folders before those folders will be visible. The easiest method to resubscribe your folders is to log in to SquirrelMail and select the folders you wish to subscribe to. Link to comment Share on other sites More sharing options...
sergey Posted June 20, 2007 Share Posted June 20, 2007 Yes thanks. Link to comment Share on other sites More sharing options...
TCH-Don Posted June 20, 2007 Share Posted June 20, 2007 Also it would be nice if you guys use EMAIL alerts next time when you decide to do such a significant change. I am not checking out this forum every day you know. If you subscribe to your server forum and the Support Announcements forum you will get email alerts. In each forum click on Forum Options > Subscribe to this Forum. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 21, 2007 Share Posted June 21, 2007 All servers done. The next batch of servers to go follows:quanton.tchmachines.com jandoon.snhdns.com bespin.tchmachines.com ansek.tchmachines.com ithor.tchmachines.com server384.snhdns.com felucia.tchmachines.com server386.tchmachines.com We will be kicking off maildir conversion on above servers shortly. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 21, 2007 Share Posted June 21, 2007 All servers except server384 have been successfully converted to maildir system. 384 still going. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 21, 2007 Share Posted June 21, 2007 All servers done. Feel free to open a helpdesk ticket if you have any issues. Servers to go in the next batch follows. server387.tchmachines.com server39.snhdns.com server4.tchmachines.com server40.tchmachines.com server43.tchmachines.com tarvis.tchmachines.com server46.tchmachines.com server47.snhdns.com Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 22, 2007 Share Posted June 22, 2007 server387.tchmachines.comserver39.snhdns.com server4.tchmachines.com server40.tchmachines.com server43.tchmachines.com tarvis.tchmachines.com server46.tchmachines.com server47.snhdns.com We will start the conversion on the above servers in a few. Watch this thread for updates. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 22, 2007 Share Posted June 22, 2007 Following servers have been converted to the maildir format: server387, server39, server40, tarvis, server46 Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 22, 2007 Share Posted June 22, 2007 All servers except server43 have been successfully converted. Server43 is still going on and the account currently being converted is totalda. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 22, 2007 Share Posted June 22, 2007 Server43 is done. All the servers in the above batch have been converted to maildir format without any errors. The next batch has been scheduled to Saturday night 11:30PM EDT. ophideran.tchmachines.com mandalore.tchmachines.com plavin.tchmachines.com vortex.tchmachines.com yavin.tchmachines.com ossus.tchmachines.com kashyk.snhdns.com server364.tchmachines.com Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 24, 2007 Share Posted June 24, 2007 We are currently working on the above listed servers. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 24, 2007 Share Posted June 24, 2007 All servers done. Exim runs fine on all servers. If you have any issues please open a ticket. We will be working on the following servers tonight. server365.snhdns.com server67.snhdns.com coruscant.snhdns.com hoth.tchmachines.com server373.snhdns.com server374.tchmachines.com server375.tchmachines.com server379.tchmachines.com Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 25, 2007 Share Posted June 25, 2007 Due to some technical reasons we couldn't start with the maildir conversions at the scheduled time. We apologize for any inconvenience caused by this. We have now started the conversion process on all scheduled servers. Will update you once we are done. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 25, 2007 Share Posted June 25, 2007 Maildir conversion is complete on all servers and everything appears to be working fine. If you have any issues please open a helpdesk ticket. Following servers will go as the next batch: naboo.tchmachines.com dantooine.tchmachines.com server390.snhdns.com utapau.tchmachines.com server92.tchmachines.com server94.tchmachines.com kalee.snhdns.com byss.tchmachines.com Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 26, 2007 Share Posted June 26, 2007 Following servers will go as the next batch:naboo.tchmachines.com dantooine.tchmachines.com server390.snhdns.com utapau.tchmachines.com server92.tchmachines.com server94.tchmachines.com kalee.snhdns.com byss.tchmachines.com We are currently working on the above servers. I will update this thread when it is complete. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 26, 2007 Share Posted June 26, 2007 All servers except server94 are done. Server94 is still going on and the user curently being converted is oscgzsql. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 26, 2007 Share Posted June 26, 2007 All servers done. Feel free to open a ticket if you are having any issues with sending or receiving emails. Following servers are slated for tonight. ukatis.tchmachines.com server300.snhdns.com server301.tchmachines.com server302.tchmachines.com kamino.tchmachines.com saijo.tchmachines.com fresia.tchmachines.com server24.tchmachines.com Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 27, 2007 Share Posted June 27, 2007 All servers done. Feel free to open a ticket if you are having any issues with sending or receiving emails. Following servers are slated for tonight.ukatis.tchmachines.com server300.snhdns.com server301.tchmachines.com server302.tchmachines.com kamino.tchmachines.com saijo.tchmachines.com fresia.tchmachines.com server24.tchmachines.com We are currently working on the above servers. Updates to follow. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 27, 2007 Share Posted June 27, 2007 All servers except server24 are done. The user currently being converted on s24 is 'bordumb'. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 27, 2007 Share Posted June 27, 2007 Server24 is also done. We have checked all servers and made sure that mail service is running fine. We will be working on the following servers tonight. server27.tchmachines.com server60.tchmachines.com server101.tchmachines.com server105.tchmachines.com server11.tchmachines.com inysh.snhdns.com server12.snhdns.com server14.tchmachines.com Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 28, 2007 Share Posted June 28, 2007 server27.tchmachines.comserver60.tchmachines.com server101.tchmachines.com server105.tchmachines.com server11.tchmachines.com inysh.snhdns.com server12.snhdns.com server14.tchmachines.com We are going to kick off the maildir conversion on the above. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 28, 2007 Share Posted June 28, 2007 Inysh and server12 are done. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 28, 2007 Share Posted June 28, 2007 Server60 and server101 done. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 28, 2007 Share Posted June 28, 2007 All the above servers have been converted to the maildir format without any errors. Here are the servers scheduled to tonight. server21.snhdns.com server32.snhdns.com server49.tchmachines.com server52.snhdns.com server54.tchmachines.com server6.tchmachines.com server61.tchmachines.com server70.tchmachines.com Link to comment Share on other sites More sharing options...
beubanks Posted June 28, 2007 Share Posted June 28, 2007 Another hostings service I use has upgraded to cPanel 11.4.19-RELEASE 14379. In the last upgrades, the ability to access several email accounts through Horde as TCH had until recently was restored. Are you seeing this likely to be returned in the future at TCH. Thanks, Ben Link to comment Share on other sites More sharing options...
TCH-Andy Posted June 28, 2007 Share Posted June 28, 2007 Welcome to the forums Ben The short answer is I wouldn't expect it to return, no. Link to comment Share on other sites More sharing options...
TCH-Bruce Posted June 28, 2007 Share Posted June 28, 2007 Welcome to the forums Ben Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 29, 2007 Share Posted June 29, 2007 server21.snhdns.comserver32.snhdns.com server49.tchmachines.com server52.snhdns.com server54.tchmachines.com server6.tchmachines.com server61.tchmachines.com server70.tchmachines.com We are currently working on the above serves. Updates to follow. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 29, 2007 Share Posted June 29, 2007 server49, server52 and server70 are done. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted June 29, 2007 Share Posted June 29, 2007 All servers done. The following servers have been scheduled to Saturday night. server76.tchmachines.com server78.tchmachines.com server8.tchmachines.com server83.snhdns.com server89.tchmachines.com server98.tchmachines.com Link to comment Share on other sites More sharing options...
atikal Posted June 30, 2007 Share Posted June 30, 2007 My clients have emailed me stating "my email account isn't working". By not being pre-warned about the upgrades and the effects of the upgrade, my clients feel the email service is not reliable or that it changes too much. Some of them left other email services like AOL, Yahoo, GoDaddy, etc. to go with us (TCH), so they compare the ease of use. When changes like this take place in this manner, it becomes a strike against us. Please provide a simple, easy to read, easy to understand statement that I can send to my clients that will explain the changes as a service (not disservice) to them. I read the initial post that explains the conversion, but as a non-technical person, it left me with the following questions? 1. Which folders in SquirrelMail should I resubscribe to? When I subscribe to all of them, I am left with multiple inbox, sent, trash folders. 2. Why can't I view all of my email accounts by logging in with my cpanel username? 3. Will the change cut down on the ridiculous amount of spam that I get? 4. Is the resubscription a process that I (as the reseller) can complete on behalf of my clients without having their email password? Thank you in advance for your help. Link to comment Share on other sites More sharing options...
TCH-Bruce Posted June 30, 2007 Share Posted June 30, 2007 Please open a ticket with the help desk. Link to comment Share on other sites More sharing options...
atikal Posted June 30, 2007 Share Posted June 30, 2007 Please open a ticket with the help desk. just did it. thanks Link to comment Share on other sites More sharing options...
TCH-Vivek Posted July 1, 2007 Share Posted July 1, 2007 server76.tchmachines.comserver78.tchmachines.com server8.tchmachines.com server83.snhdns.com server89.tchmachines.com server98.tchmachines.com We are currently working on the above servers. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted July 1, 2007 Share Posted July 1, 2007 Server8 and server83 are done. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted July 1, 2007 Share Posted July 1, 2007 server78 and server98 done. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted July 1, 2007 Share Posted July 1, 2007 server89. All servers except server76 are done. It is still going and currently at nbateam. Link to comment Share on other sites More sharing options...
redpen Posted July 1, 2007 Share Posted July 1, 2007 Any ETA on when server76 will be complete? Email access has been down since last night, and is still down. server89. All servers except server76 are done. It is still going and currently at nbateam. Link to comment Share on other sites More sharing options...
TCH-Vivek Posted July 1, 2007 Share Posted July 1, 2007 Server76 is still going. The user currently being converted is signist. Please note that server93 had been already converted to maildir as we restored it after a hard disk crash a few weeks ago. Hence, once we are done with server76, all TCH shared/reseller servers are in maildir format. Link to comment Share on other sites More sharing options...
TCH-Andy Posted July 1, 2007 Share Posted July 1, 2007 Server76 has now completed the conversion. Link to comment Share on other sites More sharing options...
JustWade Posted July 1, 2007 Share Posted July 1, 2007 (edited) I checked my mail today only to find that much of my email had been duplicated and as unread for the last year or so. Also way too much spam that was thrown away many moons ago. I manage several email accounts and it was daunting to go in and edit 100's of what needed to stay and what needed tossed. I use Mac mail on a mac to check all my email accounts. After just doing all of this work, it just downed on me to search this forum. I learn here that mail for my server was just worked on this last Sat. night. I believe I received no email notice. And I made sure not too long ago to have a non TCH server email address in C panel. I will check with help desk to follow up on contact ability. But is this new Cpanel update going to be something we should prepare for somehow besides a backup? And what could we have done to keep all that email from showing up as new? Thanks JW Edited July 1, 2007 by JustWade Link to comment Share on other sites More sharing options...
xcfmx Posted July 1, 2007 Share Posted July 1, 2007 i'm still not receiving any old or new messages on server76.. i'm in the process of moving hosting companies.. this full day outage of email that wasn't communicated to us in advance is unacceptable. Link to comment Share on other sites More sharing options...
TCH-Bruce Posted July 1, 2007 Share Posted July 1, 2007 Welcome to the forums xcfmx. Please open a ticket with the help desk. Link at top of this page or in my signature. Link to comment Share on other sites More sharing options...
xcfmx Posted July 1, 2007 Share Posted July 1, 2007 Welcome to the forums xcfmx. Please open a ticket with the help desk. Link at top of this page or in my signature. it's been open for a few hours now... #VRR-742068 Link to comment Share on other sites More sharing options...
TCH-Bruce Posted July 2, 2007 Share Posted July 2, 2007 I have checked with support and they are still working on the issue. Link to comment Share on other sites More sharing options...
nablusi Posted July 2, 2007 Share Posted July 2, 2007 First of all, thanks to the TCH staff for generally excellent work! Concerning the mail server conversion- while I had seen the notice a while ago that all the servers were slowly being changed over- the early morning calls from irate clients must have caught me before morning coffee, so I did not make the connection , and had to wait for a help desk reply in order to be able to reassure them that all will return to normal within a few hours (it did). May I suggest that an advance warning by e-mail would have saved me some damaged customer relations. If that would have been too much work- how about a notice on the individual server update forum that I imagine most people are subscribed to? Keep up the good work! Nablusi Link to comment Share on other sites More sharing options...
TCH-Thomas Posted July 2, 2007 Share Posted July 2, 2007 Welcome to the forum, xcfmx. Link to comment Share on other sites More sharing options...
TCH-Don Posted July 2, 2007 Share Posted July 2, 2007 Welcome to the forums xcfmx To receive notification of overall server changes you should also subscribe to Support Announcements Link to comment Share on other sites More sharing options...
agroamer Posted July 8, 2007 Share Posted July 8, 2007 (edited) is there something going on today that wasn't going on a day or so ago? I have some very slow main here Thanks how would I know what server I"m on? Edited July 8, 2007 by agroamer Link to comment Share on other sites More sharing options...
TCH-Thomas Posted July 8, 2007 Share Posted July 8, 2007 Your cpanel should tell you what server you are on. If that isn´t accessible, you can check which server you are on here. As for your current server problems, if you tell us your domain name we can check if the domain is accessible for us. Link to comment Share on other sites More sharing options...
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