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Tch Tech Support Continues To Rock!


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#1 Bob Crabb

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Posted 04 November 2012 - 02:41 PM

I've been a satisfied cutomer of Total Choice Hosting now for over seven years. I seldom have problems with any of my sites, but when I do, Tech Support always comes through to get it resolved.

Case in point: today, I submitted a help desk ticket because of a DNS problem with one of my sites. In less than 10 minutes, Alex fixed the problem, and closed the ticket. That's service that in today's world is uncommonly great, but for TCH it seems to be the norm.

Thanks Alex and the rest of the staff for always providing a superb product and great support.

#2 TCH-Bruce

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Posted 04 November 2012 - 06:20 PM

Glad to hear the issue was resolved so quickly for you Bob. :)

Bruce Richards
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Webhosting by Total Choice Web Hosting - General Support Forum

I am a Forum Moderator. While I can assist in answering most of your hosting related questions, I am unable to answer questions about specifics relating to your account such as billing and server related issues. Should you need assistance in these areas, please contact our Help Desk or our many other options. Another good place to find answers is with our help pages, tutorials and movie tutorials.


#3 TCH-Alex

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Posted 05 November 2012 - 08:01 AM

Thank you Bob for the kind words :)

We are always trying to clear the tickets on time with proper fixes. Please feel free to contact us for any further assistance.

Alex Spaford
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TotalChoice Hosting, Inc.
Total Choice Hosting - Helpdesk


#4 Head Guru

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Posted 05 November 2012 - 10:35 AM

Bob,

I am not sure if this is related to a recent upgrade to our ns2 dns cluster or not. Either way, thank for you support over the past seven years. It is clients like you that make us a success story and is is staff members like Alex that have made that success story happen.


Bill Kish

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If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

Office :: 800-930-0485 x211
Mobile :: 248-632-3243

email: bill(at)totalchoicehosting.com

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Thank you for your support and continued business


#5 TCH-Bala

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Posted 05 November 2012 - 08:35 PM

Nice work Alex... :tchrocks:
Balakrishnan
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#6 TCH-Tina

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Posted 06 November 2012 - 07:54 PM

Thank you Bob for the kind words :)
Tina Garrison
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TotalChoice Hosting, Inc.
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