lauralohr Posted December 6, 2013 Share Posted December 6, 2013 I maintain my own backups and have backups that are recent. The problem is that I cannot open them with 7-zip and somehow, my important files in my wp-includes have disappeared since last night. I am a wee bit panicked. I even downloaded fresh backups and they are no bueno. I know it is my responsibility to backup, but I am hoping someone can restore this one folder for me. I don't know where or how these files disappeared. UGH! Please help! Quote Link to comment Share on other sites More sharing options...
TCH-Bala Posted December 7, 2013 Share Posted December 7, 2013 Please open a ticket to our support department (link is on my signature) with all the info so that we can check this out and assist you. Quote Link to comment Share on other sites More sharing options...
Head Guru Posted December 7, 2013 Share Posted December 7, 2013 Please check your site now. We restored your files from our backups. Let us know. Quote Link to comment Share on other sites More sharing options...
lauralohr Posted December 7, 2013 Author Share Posted December 7, 2013 Shut the front door! You are awesome! <3 <3 <3 Quote Link to comment Share on other sites More sharing options...
lauralohr Posted December 7, 2013 Author Share Posted December 7, 2013 It's still broken, but that's my issues to investigate. It's a displaying website! Quote Link to comment Share on other sites More sharing options...
lauralohr Posted December 7, 2013 Author Share Posted December 7, 2013 Alright. That's really broken. That did more than restored the wp-includes folder and my wp-content folder, plugins, themes and everything else was altered. Can I download the back up, so I can piece together what I need? Quote Link to comment Share on other sites More sharing options...
Head Guru Posted December 7, 2013 Share Posted December 7, 2013 Yes, drop in a ticket to our help desk and ask for your lastest backup. Quote Link to comment Share on other sites More sharing options...
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