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Issue At Noc


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#1 TCH-Carl

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Posted 07 March 2009 - 06:38 AM

We are experiencing an issue with power control unit and some servers are currently not reachable on the internet. Our DC Manager, Ryan, is already working on it. We will update you soon.
Carl Noonan
Techical Support Manager
TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com

TCH Help Desk .. || .. TCH Blog

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#2 TCH-Carl

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Posted 07 March 2009 - 06:44 AM

The issue is affecting our apc3 unit which has about 12 systems connected, the rest of the boxes are fine. If you are unable to access the site, please give us some time. We assure you that we are working to get this resolved asap.
Carl Noonan
Techical Support Manager
TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com

TCH Help Desk .. || .. TCH Blog

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#3 TCH-Ryan

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Posted 07 March 2009 - 07:18 AM

The servers effected by this are now back online and should all be responding to services.

If you have any issues please do let us know.

We are sorry for the issue and are taking investigative steps to determine the cause of this short outage and will report our findings as soon as we know more.

Thank you.
Kind Regards;
Ryan MacDonald
Data Center Manager | TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com | ryan@totalchoicehosting.com

#4 TCH-Carl

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Posted 07 March 2009 - 07:31 AM

Apc3 power breaker tripped which caused the issue. We have reset it and power is back, all servers are coming up. If you are still facing issues, please raise a support ticket using the help desk link given on the top menu. We will gladly check it out.
Thank you for your understanding and patience.
Carl Noonan
Techical Support Manager
TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com

TCH Help Desk .. || .. TCH Blog

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