mycat2

I've had to submit numberous support tickets for my site on the Picard Server, the only responce I ever get is "sorry" we'll unblock it, after awhile that isn't the answer I want to hear espeically when I'm trying to send email to an important client and it gets kicked back for being blocked. I've directly requested more action everytime I submit a ticket and will again the next time it happens - only this time I'll include a link to this post so they can see that more can be done!

I have sites on 3 different severs, page are not loading or they are timed out "server is taking too long to respond" email is also down.

I'm not sure if you were still working on it or not... but I was able to go in and fix some of the issues on my site. If I continue to have issues I will submit a support ticket, thank you!

Thanks for the quick work on this issue. I have two sites that are back without any issues however one of the sites is back but not functioning correctly, it uses Wordpress - some of the pages are missing completely and some of the functionality is not functioning and the home page goes to an error page. photomelange.com is the site. the index files are not the index files left by the hackers. But if this was restored from a recent backup it was not restored correctly. I'm not sure at this point what to do...

I just started using formmail.php for a simple form on my site, which I will also be using on client sites. However, the recipient is setup to my email, yet I am also getting another email at my TCH username from the server -- blahblahblah@picard.tchmachines.com How do I stop getting email from the server? I know my clients (also with sites hosted here on TCH) will find this to be a problem too, so how do I stop it? I'm using the free code from http://www.tectite.com Thanks in advance.

Nevermind, I submitted a support ticket and have my answer....

My client has a number of different domains registered through TCH. Only ONE live site, all the other domains are forwarded to that one main site. He would like to be able to set up email accounts for the other domains -- example he would like an email set up for steve@otherdomain.com - otherdomain.com is one of his forwarded domains. What do I need to do/need to purchase in order to be able to set up email accounts for the forwarded domains (like otherdomain.com). Thanks.

Is Ultimate Form Mail still worth the cost of the license or are there other resources someone can point me to that are FREE? I've tried a couple online form generators but they never seem to work for one reason or the other (because they are free maybe). I've used UFM before, and I know Jack is/was associated with TCH, but not sure if UFM is still supported (the site hasn't been updated in a couple years it looks like) and if it's worth paying the fee or if anyone knows one of the free online form generators that work... thanks

Just came here to sign up a client for a hosting package and can't seem to find the original 4.00/month hosting plan... is that plan no longer being offered?

Thanks flashram, interesting info!

Thanks but never mind I just added the directories, then set up a redirect file in there with some php code I found and it worked.

I have moved one of my clients from another web hosting service to TCH. I need to set up redirects for some files that were in a directory on the old server but are now subdomains on the TCH server. It seems I can't set them up from the cpanel, so how do I set them up? Is there a special code???

Thanks, just submitted my ticket.

I'm not having success at all on 2 different blogs on 2 different servers and assorted plugins. I've been trying to automatically update but get an error message followed by my site being DOWN for maintenance. Briefly unavailable for scheduled maintenance. Check back in a minute. -- which BTW lasts for in some cases longer than a minute. The error message for The Cleaner Gallery plugin, upgrading to wordpress 3.1 to name a few: An error occured while updating Cleaner Gallery: Could not create directory. /public_html. All in One SEO didn't give me an error message just got as far as unpacking then nothing...spinspinspin

Looks like I'll have to post a ticket because the folder does have the same name as the subdomain but when I try to access it I get the Domain Default page information that I posted above.