I recently asked for some clarification about the rules about sending email and what is considered spam after upgrading to a reseller account and reviewing TotalChoice Hosting's Acceptable Use Policy, which is posted at:
Here's a consolidation of information they sent to my queries about rules regarding sending email:
Please see http://www.ftc.gov/b...erce/bus61.shtm
for an indication of some of the rules and regulations about sending email.
In summary the law:
- bans false or misleading header information.
- prohibits deceptive subject lines.
- requires that your email give recipients an opt-out method - that must work.
- requires that commercial email be identified as an advertisement and include the sender's valid physical postal address
By law, bulk emails can be sent only to people who have agreed to receive emails from you.I asked for a definition of 'bulk mail' and what is okay and what's not. They answered:
In the very basic, bulk email means nearly identical messages sent to numerous recipients by e-mail.
In order to send such (bulk) emails you need to ensure that the email owners have agreed to receive such emails from you as a first step.
If you are have a TotalChoice Hosting reseller account and a domain hosted by you breaks the anti-spam rules, your reseller account may be suspended.
------------------------- Some other TCH email rules -------------------------
Forwarding email to someone with an AOL/AIM, Comcast, Yahoo, Hotmail, and MSN email address is not allowed on TotalChoice Hosting.
This is to prevent TotalChoice Hosting from being blacklisted by those internet service provider companies. Unfortunately in the past there were problems with folks who had TCH domains sending spam, and TCH had to create this rule to keep from domains they host being permanently unable to send mail to those companies.
So you cannot set up an alias address in the Control Panel to automatically forward mail to another address or addresses from those companies.
It is also not okay to set a regular email address associated with a domain on TCH to automatically forward all incoming email to an email address on those companies.
In other words, any automatic forwarding that is not screened first by a human being who specifically selects email (that is not spam) to forward to someone they know is not allowed.
Thank you Tom Duncan, Carl Noonan, Andy Beckett, Dick DeVance, Bill Kish, and anyone else who worked behind the scenes on this, for giving me information and feedback so I could be sure I understood how this works, and so I could share it with other folks here on the tch Family Forum.
And thanks to everyone at TotalChoice Hosting for great hosting and excellent customer service!