twowheels Posted February 25, 2003 Share Posted February 25, 2003 I just wanted to let you guys know that I really appreciate the QUICK response times to support requests. I've put in two so far and one had a 28 minute response time, and one had a 3 minute response time! Good job! So far I like this place a thousand times better than my old hosting provider and haven't even thought of looking back. Thanks! Quote Link to comment Share on other sites More sharing options...
Junior Posted February 25, 2003 Share Posted February 25, 2003 Thanks for the praise! We really try to answer tickets as fast as possible. A lot of the response time is dependent on how much 'behind the scenes' work we have to do...looking up you account, verifying that it is set up correctly, and testing to resolve the issue the support desk ticket is referenced. Thanks for your business, we really do appreciate it! Quote Link to comment Share on other sites More sharing options...
Lianna Posted February 25, 2003 Share Posted February 25, 2003 *YAY* We Rock! (...and it's really nice to hear sometimes!) Quote Link to comment Share on other sites More sharing options...
Head Guru Posted February 25, 2003 Share Posted February 25, 2003 ROCK! Quote Link to comment Share on other sites More sharing options...
KevinW Posted February 25, 2003 Share Posted February 25, 2003 One o'clock, two o'clock, three o'clock, ROCK Four o'clock, five o'clock, six o'clock, ROCK Seven o'clock, eight o'clock nine o'clock, ROCK TCH is rockin' all the time!!! :-) kw Quote Link to comment Share on other sites More sharing options...
Lianna Posted February 25, 2003 Share Posted February 25, 2003 Ok, back to work! Play time's over. Quote Link to comment Share on other sites More sharing options...
chuckmalani Posted February 25, 2003 Share Posted February 25, 2003 yeah i just want to second the thanks to the support team. you guys do a great job! thanks for all the help so far... chuck Quote Link to comment Share on other sites More sharing options...
Lianna Posted February 25, 2003 Share Posted February 25, 2003 Thanks, Chuck! Quote Link to comment Share on other sites More sharing options...
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