Hello TCH Family,
The server and all its VPS units have been restored to fully operational status at this time.
The RAID array that contains all the data for the VPS servers has gone into a very unusual degraded state and I am not going to pull any punches here with anyone, it is not good. I am not going to make any further attempts to rebuild this array and have decided to migrate all the VPS units to new hardware. This will take us a bit of time, the new hardware is already completed and ready to start taking on the VPS units.
We will be conducting fresh backups of the current VPS units over to our backup cloud. Once this is complete, we will then start a restore process of each VPS onto the new server. Everyone will keep their IP allocations and there will be no loss of any data. I do respectfully request that any site updates be put on hold until we complete this migration, if you make site changes during the backup process there is a chance that those changes will not be copied over.
There should be no downtime during this migration and we intend to start working on immediatley.
The VPS units are also being migrated to our new (unreleased) VPS control panel so clients will have much more control over their VPS units.
Thank you for your understanding and we all greatly appreicate your business and loyal support.
As stated, all VPS units that were effected are now back online and we are starting migrations to new hardware.