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Support Page Won't Load--Questions Re: Php Upgrade


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#1 pembrokewcorgi

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Posted 01 May 2017 - 11:01 PM

I wanted to use a support ticket but I tried doing so through Google Chrome and Mozilla Firefox--and support pages will not load.

 

I updated Joomla and I got a message:

 

 

 

Error
We have detected that your server is using PHP 5.4.45 which is obsolete and no longer receives official security updates by its developers. The Joomla! Project recommends upgrading your site to PHP 5.6 or later which will receive security updates at least until 2018-12-31. Please ask your host to make PHP 5.6 or a later version the default version for your site. If your host is already PHP 5.6 ready please enable PHP 5.6 on your site's root and 'administrator' directories – typically you can do this yourself through a tool in your hosting control panel, but it's best to ask your host if you are unsure.

 

Reading another forum post--it seems to indicate updates were made in February.  I did check via Cpanel and see it says that it is 

PHP Version 5.6.30

So I am confused as to why this message is showing and what can I do to make it see that the PHP version is up to date?

 

Thank you for any help,

Colleen M



#2 TCH-Bala

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Posted 01 May 2017 - 11:09 PM

We are running maintenance on our support desk, apologies for the inconveniences caused.

Regarding PHP 5.6, we do support PHP 5.4, PHP 5.5, PHP 5.6 and PHP 7.0 across all our shared and reseller servers. You can switch the php version of your site by logging into your cpanel and using the MultiPHP Manager on it.


Balakrishnan
Manager - Technical Support
TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com

TCH Help Desk .. || .. TCH Blog

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#3 Head Guru

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    Bill Kish Head Guru

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Posted 02 May 2017 - 07:49 AM

You caught us doing a quick server swap.  The Support site was relocated to a new more powerful server last night during non peak hours.

 

I can say that the new server is performing well beyond what we thought it would and the support pages are flying fast.

 

Thank you for your understanding.


Bill Kish

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If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

Office :: 800-930-0485 x211
Mobile :: 248-632-3243

email: bill(at)totalchoicehosting.com

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Thank you for your support and continued business


#4 pembrokewcorgi

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Posted 07 May 2017 - 09:10 PM

Glad to know I just chose the wrong time to do a support ticket and thank you TCH-Bala--those were exactly the directions I needed and it is all fixed now.  WHEW!  

 

Thank you all!

Colleen



#5 TCH-Bala

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Posted 08 May 2017 - 06:49 PM

Happy to be of assistance.


Balakrishnan
Manager - Technical Support
TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com

TCH Help Desk .. || .. TCH Blog

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