Behind Project Hawk-Eye
Posted 20 August 2003 - 02:09 PM
While our partner Data Centers provide 24/7 monitoring of all of our servers, TotalChoice maintains its own Operations Center to provide an additional layer of monitoring, support and services. Our operations center is located in Burton, Michigan and is staffed 24 hours per day seven days per week.
The TotalChoice Web Hosting Operations Center provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems,
and servers at all four of the Data Centers.
In brief, this comprises; Monitoring of all critical services/ports, including:
FTP, HTTP, SMTP, HTTPS, SSH, TELNET, CPANEL and POP3.
Routine network monitoring of the Local Area Network, Internet connectivity (all routers, switches, and wiring), and the Internet backbone via MRTG and our custom tailored software.
Close and constant communication with our Data Center providers to ensure that our customers have constant access to high-performance Internet connections 24 hours per day, seven days per week.
An instant paging system to alert our staff to a failure on any monitoring service. This is supplemented by audible alarms and LAN messages.
This monitoring system is known as "Project Hawk-Eye".
Head Cook and Bottle Washer
If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below. I can be reached 24 hours a day seven days per week.
Office :: 800-930-0485 x211
Mobile :: 248-632-3243
Instant Messenger -
AOL Instant Messenger: tchgurubill
Yahoo Messenger : tchgurubill
MSN Messenger : firstname.lastname@example.org
Thank you for your support and continued business
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