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TCH-Blog

Member Since 09 Feb 2008
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#255346 Pop Before Smtp No Longer Supported

Posted by TCH-Blog on 13 October 2015 - 10:32 AM

Many of you recently awoke to the sudden issue of not being able to send mail. The issue you were experiencing with your email was due to the “POP before SMTP” feature being automatically disabled by a cPanel update. This feature allows you to continue to send mail for a time period after successfully receiving/checking your email.

POP before SMTP is antiquated alternative method of authentication that was never officially supported nor very secure. If you are still using this method, we recommend you enable SMTP Authentication in your mail client.

We have now reverted this change and enabled the POP before SMTP feature to allow users time to make changes to thier mail client. We do currently have a time frame for how long we will continue to keep this feature active, but we will announce before it is removed.



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#255339 The Unlimited Game

Posted by TCH-Blog on 07 October 2015 - 05:05 PM

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Web Site running slow?  Maybe your unlimited hosting is not really unlimited!

Choosing the right hosting company to host your business or personal web site can be a daunting task.  So many Hosting companies in the market place are misrepresenting their services by offering unlimited hosting.

Truth of the matter is Unlimited Hosting does not exist.  It is a sales gimmick to lure customers in by offering them everything for little or nothing. In reality,  everything has a limit.  These unscrupulous hosts bet on the fact that the vast majority of the clients that they trick into signing up with them will in fact never use very many resources.  The clients that use a lot of resources are kicked to the curb and terminated without notice. This is done by citing the Terms of Service (TOS) which spells out in very fine terms what can be used.  This is a highlight from a TOS from such a company:

10.2. Enforced resource limits for shared and reseller packages:
10% CPU Usage
5% Memory Usage (or 512 MB)
50 Running Processes
15 Minute Max Execution Time
100,000 Total Inodes
500 outgoing email messages per 60 minute period (all excess messages will be discarded and not delivered)

This is horrible considering the fact that when these poor clients signed up for service they were told everything was unlimited.  At TotalChoice we do not place limits on our clients, because we do NOT oversell our servers.  Unlimited hosts can stay in business because they depend on people not using the resources that they purchase.  At TCH we want our clients to use the resources they bought and we leave it on the table for them to use at any time they need.  This is why our hosting packages are very defined and the client knows what they are buying, it is their money after all.

Choose wisely my friends.

Happy Hosting

Bill Kish


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#253690 Php Updates

Posted by TCH-Blog on 16 July 2014 - 01:33 PM

TotalChoice Hosting currently supports three separate PHP versions across all of its shared/reseller servers. The majority of these servers are running PHP 5.2, 5.3, and 5.4 with 5.3 being the default, with a small percentage running on PHP 5.3, 5.4, and 5.5. Now that PHP 5.4 is just as widely supported as PHP 5.3 and with PHP 5.5 not far behind it, we are going to start rolling out some changes. These changes are required to improve the security and maintain the high performance our of servers and customer websites.

What does this mean for you as a web hosting customer at TotalChoice Hosting?

  • We will be removing support for PHP 5.2 as of September 15, 2014, for security reasons. The end of life for PHP 5.2 occurred nearly 4 years ago and we encourage customers using it to update their scripts to meet at least PHP 5.3 standards.
  • We intend to fully support and offer PHP 5.3 to customers through January 2015 at a minimum, at which point we will review it again, as it will only receive security updates through July 2014. That means customers will have at least 3 PHP versions at their disposal for the next 6 months, PHP 5.3.x, PHP 5.4.x and PHP 5.5.x.
  • We will be rolling out PHP 5.4 as the default PHP handler from July 15 – Sept 15, as it is quickly becoming the new standard expected by web applications and customers alike.
  • When the default PHP handler is changed from 5.3 to 5.4, all customers that don’t currently have a special htaccess entry, will be on PHP 5.4. We understand that this can cause issues for some customers, so we will be rolling out a new feature to your cPanel account to assist you. If you decide you don’t want PHP 5.4, you can easily change to the other PHP versions with our new PHP Select option.
  • As support for FrontPage was dropped by Microsoft in 2006 and is no longer supported by cPanel, we will finally be discontinuing FrontPage Support on our shared servers. We have maintained this limited service as a custom module for a while now, but it is not compatible with the newer versions of Apache (http server). We recommend customers still using FrontPage to publish content with a different method, such as FTP or WebDAV.

We understand that any change can bring unintended consequences and may present an inconvenience to our family of clients, however keeping servers and software up to date with current software versions is something that must be done.  As always, we thank you for choosing TotalChoice and we will be posting updates as we proceed with the roll out.

 



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#253328 Crazy Eddie Sale :: Reseller Web Hosting 50% Off

Posted by TCH-Blog on 22 March 2014 - 02:03 PM

TotalChoice has been in the web hosting for over 14 years now.  During this time we have never offered many sales on our products.  Sure we would do an occasional sale but nothing like what we are going to offer for the next 30 days on our reseller plans.

Has TCH gone totally insane?  Well not really.  To be honest, we overbuilt our infrastructure and have quite a bit of reseller server space available.  Yea, we went crazy building new servers, but hey those things can happen when dealing with new technology.

Crazyeddie

These must be cheapo servers, overloaded with users and hosting unlimited domains, right?  No not so fast, these are the same servers we sold yesterday.  In fact, lets us talk about what these servers have under the hood, shall we? Each server has 16 cores of amazingly fast AMD Opteron 3.2ghz CPU power.  We use the fastest storage devices available and place all the drives into a very fast and reliable RAID 10 Raid Container.  Couple this with very fast 1800Mhz ECC RAM and these servers are poised to provide our clients with the fastest, most responsive web sites on the planet. Take no prisoners here guys, these servers are the real deal.  No desktop hardware that wants to grow up and be a server one day.

Opteron_logo

No overselling allowed!  4,000 domains on a server?  Not at TCH.  We limit our reseller servers to 15 clients each.  Period.  This allows every reseller server plenty of overhead and space to grow. I dare you to ask any host to reveal how many accounts they place on reseller servers, I know what the answer would be.  Web Hosting has become a industry of deceit and scam.  Well not here at TCH.  We oversell nothing and do not offer unlimited anything.  Unless you count the support tickets, why yes those are offered unlimited style.

Your reseller account will allow you to host as many domains as will fit within your space and bandwidth.  You will have full access to a reseller version of WHM (web hosting manager).  To even bolster on that, every domain that you add to your reseller account will be assigned its very own cPanel login. The TCH reseller accounts are a full blown gateway to becoming a Web Hosting Provider.  In fact we even give your reseller account its own space.  This is unheard in this business.

TCH is proud of our history, our service levels and our hosting products.  Why take a chance with these other companies that hide behind their Terms of Service when you can host with an Industry Leader. Yes. you can trust TCH today and in the future.

To obtain your 50% discount on the Reseller Plans use the following coupon code at check out :: crazyeddie

Please note, these coupons are for new clients only and only one coupon per new client may be used.  Discount is valid as long as you keep that package and can not be applied to downgrades or upgrades. Offer expires 04/22/2014

Here is a link to our Reseller Ordering Pages.

 


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#253326 Web Hosting Account Suspended

Posted by TCH-Blog on 21 March 2014 - 05:27 PM

You are sipping your morning coffee and enjoying your wonderful Tim Horton’s Donuts, life is wonderful.  Your email client opens and you start progressing thru your emails and then you read it.

“TotalChoice Hosting Abuse Department :: Suspension Notice for mydomain.com”

Your life comes to a screeching halt.  That donut no longer tastes so good and you fall into a fast state of shock.  However, you calm down and read the email and follow the directions from the support team. Within a few moments your site is back on line and things in your stomach start to feel a little better.

The above scenario is one that all web hosting clients could face one day.  Let us take a few moments to go over some of the reasons why your account could be suspended by our admin team.

  •  Exceeding your storage and bandwidth limits.
  •  Frequently using up lots of server resources (CPU , Disk I/O and memory).
  •  Spam email messages being sent from your account.
  •  Hosting or linking to material that violates your Host’s Terms of Services.
  •  Attempting to gain unauthorized access to another customer’s account or files.
  •  Using your account to send out denial of service attacks.
  •  Hacking activities or hosting of material related to hacking.
  •  Unpaid invoices for web hosting.

suspend

One of the most important things you can do as a web hosting customer is to keep your account up to date with the most recent releases of the software you have installed.Also, be sure to maintain your account with strong cPanel and Email Passwords. The vast majority of suspended accounts happen due to compromised 3rd party scripts, plugins and or weak passwords.  A good majority of suspensions can be easily avoided if only the client would have taken the time to follow the above.

There are many reasons why a host will suspend your account.  One of the best things to do is make sure you keep a good email address on file with your host.  Almost every host will send an email to the account holder informing of the suspension.  It is always a good idea to make sure you use an off domain email address, this way your host can contact you even if your site is suspended. Many clients point their contact email to their cell phone so that they receive instant alerts from their host.  This is a great idea!

If your account is ever suspended, simply follow the instructions in the email you received from the support team and we will work with you to get your site back online as quickly as possible.  While being suspended is dreadful it is not the end of the world.

We put together this short video that explains the suspension in a video format, I hope you enjoy.


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#253314 Scam Alert :: Unlimited Hosting

Posted by TCH-Blog on 19 March 2014 - 10:23 AM

In the market for a new web hosting account? If so, chances are, you will not have a hard time finding a new host for your website. In fact, you will, most likely, end up facing a plethora of choices.  The largest scam in our industry is the “unlimited hosting” plans. It is time we debunk them and expose the liars in the web hosting industry.

You do not need to be a rocket scientist to figure out that servers can not actually host anything unlimited.  That would be like saying your iPod can store an unlimited amount of Justin Bieber songs.  We all know that it simply is not possible.  These web host that claim to offer unlimited bandwidth and disk space are hiding behind their Fair Use Policy and are out right liars.  They are overselling.  This is the act of selling hosting plans to clients and banking on the fact that the clients will not use the space and bandwidth.  Furthermore, if the client starts using to much then the host can use their Fair Use Policy and kick the client to the curb.

If you do your research, you will notice that each overselling web host claims to offer unlimited hosting, but only as per the terms of its ‘Fair Use Policy’ – which, by the way, is often different from the Terms of Use.

Unlimited-hosting

Before signing up for these unlimited plans, it is critical that you look into the terms that apply to these accounts.  I took some time to go out and look at some web hosts that offer unlimited plans.  It is shocking to see the lies these hosts spew out to their customers.  These are just a few limitations that can be found in their terms of service ;

  • Using a shared account as a backup/storage device is not permitted.
  • Any shared account using more than 20 gigs of disk space will be removed from our off site weekly backup.
  • Run cron entries with intervals of less than 15 minutes
  • The use of more than 25,000 inodes on any shared account may potentially result in a warning first, and if no action is taken future suspension.  Every file (a webpage, image file, email, etc) on your account uses up 1 inode.
  • Use 25% or more of system resources for longer then 30 seconds is prohibited.
  • Broadcast or Streaming of Live Sporting Events is prohibited.
  • Commercial Audio Streaming prohibited.

Really? I thought this was unlimited everything.  Unlimited disk space as long as I dont store to many files, or you will suspend me and stop taking backups?  Due dilligence, walk lightly and choose a host that does not hide behind its false promises, lies and its Terms of Service or Fair Use Policy.  Determine what you will be using and find a host that will give you your desired services for a reasonable price.

We have put together a video that we hope better explains this entire Unlimited Myth and hope you enjoy watching it.


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#253312 Why Tch Is Not Like Other Hosting Companies

Posted by TCH-Blog on 18 March 2014 - 01:48 PM

One of the most frequent questions that is asked is what separates TotalChoice from all the other hosting companies in the marketplace.  This is something that I have been thinking allot about lately.

  • TCH is family owned and operated.

    Web Hosting has become a commodity.  Most of the hosting companies you have read about or seen advertised are owned by large companies.  In fact one large company, with a smooth 1.5 billion US dollars in debt owns many of these hosting companies.  Do you really want to be just a number?  Do you really want your Web Hosting company to be floating on a billion and a half dollars in debt?  TCH is a 100% debt free company.  We are cash based and always have been. TCH treats everyone like family, in fact my cell phone number is available and I personally take calls from clients on a daily basis.  These other big hosters can not say that. Sources can be found here and here.

  • TCH Staff members are truly family.

    The staff at TCH brings many years of experience to the support department every day.  Most of the team has been on staff for more than 5 years.  Our General Manager will be celebrating his 10 year anniversary and the Support Manager has nearly 9 years with TCH.  It is this dedicated and loyalty that separates TCH from the others. Check out our staff page located here.

  • TCH offers faster support and turn around times

    Did you know that the average turn around time from the time we receive a support request until it is solved is less than 15 minutes.  This is something that we are very proud of and have always attempted to maintain.  Every one knows that hosting clients will need support at some point and it is our goal to give our client the quickest and most efficient support available.

  • TCH owns all of its Servers, Switches, Routers and has its own ARIN Allocation.

    Many clients do not understand the importance of your hosting company owning all its own equipment.  This really boils down to choice.  This is part of the reason we choose to name our company TotalChoice.  Owning all of our own servers and everything in between gives us much more control over every aspect of your hosting experience.  For example, if a server breaks down we are not waiting on the “data center” to go unrack the server and tell us what is wrong.  Since we own and maintain the servers, we control the maintenance, reliability and most importantly we control what is done to the servers.  We also control our own IP space and do no rely on upstream providers for IP address allocations.



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