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Minor Service Interruption


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#1 TCH-Mike

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Posted 11 April 2013 - 05:44 PM

Hello TCH'ers,

 

We are terribly sorry about the current service interruption. We are aware of the issue and have our technicians working on resolving it right now. We will have more details available after the issue is resolved. Again, we apologize for the inconvenience.

 

Thanks.


Mike Ford
Customer Service Manager
TotalChoice Hosting, Inc.

#2 Head Guru

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    Bill Kish Head Guru

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Posted 11 April 2013 - 06:38 PM

Hello TCH Family.

 

We were once again the victim of another DOS attack.

 

The attack has been mitigated and all but one server is back online.

 

The server that was the target of the attack has been taken offline during our investigation.

 

We are working as quickly as possible to fully restore service on this one server.

 

Thank you for your understanding.


Bill Kish

Head Cook and Bottle Washer

If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

Office :: 800-930-0485 x211
Mobile :: 248-632-3243

email: bill(at)totalchoicehosting.com

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Thank you for your support and continued business


#3 ItsJustMe

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Posted 11 April 2013 - 08:49 PM

Please see my questions in the Open Discussion forum.

 

Thanks!



#4 TCH-Bala

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Posted 11 April 2013 - 09:19 PM

While fighting off the DDOS, we were able to see that the attack was mostly concentrated on the main IP of felucia. So we took steps to change the IP of all accounts on it to a new one. All sites are now up and running, you may need to clear the cache of your browser and restart it if your account is hosted on felucia and it still appears down. We are still working on the network and will update you if there is anything new to report.


Balakrishnan
Manager - Technical Support
TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com

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