AN IMPORTANT NOTICE TO OUR CUSTOMERS REGARDING DOMAIN NAME RENEWALS
All customers should be aware that their domain name is a very important part of making their hosting plans work properly. Without your domain name, your hosting will serve little purpose.
Therefore you must keep a close eye on this valuable asset that you have.
Recently we have been seeing a few complaints from customers about their domain name expiring and not being able to access it, or the cost for renewal. Please understand it is your responsibility to keep your account for your domain name current AND your information (especially your e-mail address) accurate. You will not receive a phone call that your domain name is about to expire, any more than you will if your hosting account is not being paid. All communications for this happens through e-mail and you will receive multiple attempts.
You must also understand that your domain name purchase and information are completely separate from your hosting. Separate account information, separate control panels, separate IDs and password, separate support contacts. Therefore it is very important that you keep both your hosting account AND your domain name account updated and current.
The policies on domain name renewals are clearly spelled out and available for anyone to read as they walk through the sign-up process.
If you are concerned that you might miss renewing your domain name, an extra precaution you can take is to set it to "auto renew". Although there is no guarantee that it will auto renew (credit cards sometimes fail or expire) it does make management of your domain name easier. You still need to keep your information current with your domain name, in case something does go wrong.
Sincerely,