Head Guru Posted June 8, 2012 Share Posted June 8, 2012 Hello TCH Family, I am very excited to finally talk to the family about our billing system software. As most of you know we have been using software called "ModernBill" for many years. While it has served us well over these years, we have been listening to feedback from many of our users about the features and more importantly lack thereof in the Billing Portal. We have heard the family asking for automated upgrades, better graphic user interface, streamlined account cancellations and much much more. We have spent a good amount of time creating a way for us to migrate our very large client base from ModernBill into a new platform. Due to the hard work of our team this has been accomplished and we will be moving all our clients that are currently being billed from within ModernBill into our new platform. This migration is planned for today to begin at 5PM EST. We do expect to have a few issue arise during the migration and we will work as quickly as possible. In the mean time please be patient and as soon as we have completed the migration we will be sending out a mass email to all our clients and also updating the TCH Family Forums. Thank you for your business and support. It is a great day to be a TCH Guru! Link to comment Share on other sites More sharing options...
Head Guru Posted June 11, 2012 Author Share Posted June 11, 2012 Hello TCH Family, I wanted to update everyone on our Billing Migration. We have successfully migrated from our old billing system into our new Billing Portal. This will not effect any recurring invoices, as we will still continue to auto bill our clients that have a credit card on file with us. Your username and password remain the same and this upgrade should be seamless for every user. We are very excited to be rolling into this new system as it will provide for more streamlined services and is more fitting for what our clients have been asking for. You can login to our new billing portal at : https://billing.totalchoicehosting.com If you have any questions or concerns, please do not hesitate to contact us. We are all excited about this upgrade and are working hard to please our family. It is a great day to be a TCH GURU! Link to comment Share on other sites More sharing options...
Head Guru Posted June 11, 2012 Author Share Posted June 11, 2012 Please be advised we are now sending a mass email to our clients in our old Modernbill Billing System. If you have not received this email please let us know and we will need to check your email address on file with us. Thanks! Link to comment Share on other sites More sharing options...
shoes Posted June 11, 2012 Share Posted June 11, 2012 Just got the email notice! Thank you for the upgrade, I just logged into the new billing system and it looks excellent. Thank you Bill and team! Link to comment Share on other sites More sharing options...
webgyrl Posted June 11, 2012 Share Posted June 11, 2012 Bill! The new billing admin area is lovely! Very clean, easy to navigate and AWESOMETASTIC. Thanks for the upgrade! I just realized that this year is our 10 year TCH anniversary! Thanks for all the awesome service throughout the years! Nat Link to comment Share on other sites More sharing options...
editor Posted June 11, 2012 Share Posted June 11, 2012 Nice upgrade! I have two active domains hosted by TCH but only one shows up in the billing portal. Is there an easy way to add the other? Link to comment Share on other sites More sharing options...
TCH-Bala Posted June 12, 2012 Share Posted June 12, 2012 Please post a ticket to our billing team with the domain name so that we can have it reviewed Link to comment Share on other sites More sharing options...
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