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No Nameservers In Welcome E-Mail


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#1 GuestLaura BGuest

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Posted 22 May 2013 - 07:06 PM

Hi,

 

I've just purchased the starter hosting package from TCH. I was expecting the 'Welcome' e-mail to list my two name servers but it didn't have any details of the sorts. Is there anywhere on the CPanel where I can locate the nameservers? 

 

Many thanks,

 

Laura



#2 GuestGuestGuest

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Posted 22 May 2013 - 07:06 PM

That wasn't quite a 'pre-sale' question, apologies! 



#3 GuestLaura BGuest

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Posted 22 May 2013 - 07:17 PM

Okay I think I just need to exercise a bit of patience. Please can someone just delete this topic? Thanks. 



#4 TCH-Bala

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Posted 22 May 2013 - 09:03 PM

Please provide the transaction id or domain name so that I can check the status of your hosting account purchase.


Balakrishnan
Manager - Technical Support
TotalChoice Hosting, Inc.
http://www.totalchoicehosting.com

TCH Help Desk .. || .. TCH Blog

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#5 GuestLauraGuest

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Posted 23 May 2013 - 06:01 AM

Hi,

Thank you for your reply! I have an order number if that helps: 2741623392. 

Thanks,

 

Laura

 

 



#6 Head Guru

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    Bill Kish Head Guru

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Posted 23 May 2013 - 06:17 AM

I have resent your welcome email to the address you listed during your sign up.

 

Also, you account is hosted on our server "Jaga" and your name servers are:

 

dns5.totalchoicehosting.com

dns6.totalchoicehosting.com

 

Thank you for your business and let me know if you need any more help.


Bill Kish

Head Cook and Bottle Washer

If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

Office :: 800-930-0485 x211
Mobile :: 248-632-3243

email: bill(at)totalchoicehosting.com

Instant Messenger -
AOL Instant Messenger: tchgurubill
Yahoo Messenger : tchgurubill
MSN Messenger : tchgurubill@hotmail.com

Thank you for your support and continued business


#7 GuestLauraGuest

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Posted 23 May 2013 - 06:31 AM

Hi,

 

Thank you again! I just found the e-mail in my Spam folder - strangely enough the other e-mails from you guys went to my inbox but the most important one disappeared into the Spam folder. I'm feeling slightly stupid now but I'm learning!

 

Thanks,

 

Laura



#8 Head Guru

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Posted 24 May 2013 - 09:45 AM

What email service placed the welcome email in spam? 


Bill Kish

Head Cook and Bottle Washer

If you need help with your account or have any questions, please feel free to contact me using any of the contact methods below.  I can be reached 24 hours a day seven days per week.

Office :: 800-930-0485 x211
Mobile :: 248-632-3243

email: bill(at)totalchoicehosting.com

Instant Messenger -
AOL Instant Messenger: tchgurubill
Yahoo Messenger : tchgurubill
MSN Messenger : tchgurubill@hotmail.com

Thank you for your support and continued business





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